TERMS AND CONDITIONS FOR REFUNDS

This document governs the procedures and conditions for refunding payments for paid services and licenses purchased by the User in the Dimaker service.
By paying for the Service, the User confirms their full and unconditional agreement with these Terms.

1. General Provisions

1.1. The Service provides Users with two types of paid products, which have different refund rules due to their legal and technical nature:

  • "No Logo" license (the right to use templates without a logo);
  • "PRO" option (subscription for advanced features).

1.2. Refunds are issued only upon a User's request sent to the Support Team.

2. Refund Policy for the "No Logo" License

2.1. The "No Logo" license is considered a digital good that grants the right to create Final documents without the Service's watermark.
2.2. The User has the right to request a full refund for the purchased "No Logo" license if all of the following conditions are met simultaneously:

  • Request period: The refund request is submitted no later than 14 (fourteen) calendar days from the date of payment.
  • No usage: The User has not exercised the right granted by the License. "Usage" is defined as the fact of generating or downloading at least one Final document (file) without the Service's logo during the validity period of the paid License. The fact of usage is recorded by the Service's software (logs).
  • First-time purchase: Refunds are issued only for the first purchased License. If the User has previously purchased "No Logo" licenses and/or received refunds, a subsequent refund request will be denied.

2.3. If the User has used the License (generated or downloaded a file without a logo), the service is considered fully provided and of proper quality, and no refund will be issued (in accordance with the specifics of digital content sales).

3. Refund Policy for the "PRO" Option (Subscription)

3.1. The "PRO" option is an ongoing service (subscription) that provides access to additional features of the Service.
3.2. The User has the right to cancel the "PRO" option at any time and request a refund for the unused period of the subscription.
3.3. The refund amount is calculated using the following formula:
Refund amount = S - (S / D * U)

  • *S — the cost of the paid subscription;*
  • *D — the total number of days in the paid period;*
  • *U — the number of days elapsed from the payment date to the date the refund request is received (including the day of submission).*

3.4. The reasons for canceling the "PRO" option do not matter. Refunds for the unused period are issued unconditionally, minus the cost of the actually used days.

4. Refund Request Procedure

4.1. To initiate the refund procedure, the User must send a free-form request to the Support Team's email address: v@dimaker.online.
4.2. The request must include:

  • The email address associated with the account;
  • The date and amount of the payment;
  • The order or transaction number (from the electronic receipt);
  • The reason for the refund (for "No Logo").

4.3. The decision to issue a refund or provide a justified refusal is made by the Administration within 5 (five) business days from the receipt of the request.

5. Terms and Methods of Refund Transfer

5.1. If a positive decision is made, the Administration will cancel the corresponding License or access to the "PRO" option from the moment the refund is approved.
5.2. Refunds are issued exclusively to the payment method (bank card, e-wallet) used for the original payment. Refunds to other details are not processed for security reasons.
5.3. The actual crediting of funds to the User's account depends on the rules of the issuing bank and the payment system, and may take from 1 to 30 business days (usually 3–5 days) after the Administration processes the transfer.