REFUND TERMS AND CONDITIONS

This document governs the procedure and conditions for refunding payments for paid services and licenses purchased by the User in the Dimaker service.
By paying for the Service's offerings, the User confirms their full and unconditional agreement with these Terms.

1. General Provisions

1.1. The Service offers Users two types of paid products, which are subject to different refund policies due to their legal and technical nature:

  • No Logo License (the right to use templates without the logo);
  • PRO Option (a subscription for advanced functionality).

1.2. Refunds are processed only upon the User's request submitted to the Support Team.

2. Refund Policy for the No Logo License

2.1. The No Logo license is considered a digital product that grants the right to create Final documents without the Service's watermark.
2.2. The User is entitled to a full refund for a purchased No Logo license if all of the following conditions are met simultaneously:

  • Request timeframe: The refund request is submitted no later than 14 (fourteen) calendar days from the moment of payment.
  • Non-use: The User has not exercised the right granted by the License. "Use" is defined as the generation or download of at least one Final document (file) without the Service's logo during the paid License period. Usage is recorded by the Service's software (logs).
  • First-time purchase: A refund is only available for the first-ever purchased License. If the User has previously purchased No Logo licenses and/or received refunds, subsequent refund requests will be denied.

2.3. If the User has used the License (generated or downloaded a file without the logo), the service is considered to have been delivered in full and of proper quality, and no refund will be issued (in accordance with digital content sales regulations).

3. Refund Policy for the PRO Option (Subscription)

3.1. The PRO option is an ongoing service (subscription) that provides access to the Service's additional functionality.
3.2. The User has the right to cancel the PRO option at any time and request a refund for the unused period of the subscription.
3.3. The refund amount is calculated using the following formula:
Refund Amount = S - (S / D * U)

  • *S is the price of the paid subscription;*
  • *D is the total number of days in the paid period;*
  • *U is the number of days that have passed from the moment of payment to the moment the refund request is received (including the day of the request).*

3.4. The reason for canceling the PRO option is not relevant. A refund for the unused period will be processed unconditionally, minus the cost of the days already used.

4. Refund Procedure

4.1. To initiate a refund, the User must send a request in free form to the Support Team's email address: v@dimaker.online.
4.2. The request must include:

  • The email address associated with the account;
  • The date and amount of the payment;
  • The order or transaction number (from the electronic receipt);
  • The reason for the refund (for the No Logo license).

4.3. A decision on the refund or a justified refusal will be made by the Administration within 5 (five) business days of receiving the request.

5. Refund Timeline and Method

5.1. If the refund is approved, the Administration will revoke the corresponding License or access to the PRO option from the moment of approval.
5.2. The refund will be issued exclusively to the payment method used for the original purchase. For security reasons, refunds to other accounts are not possible.
5.3. The actual crediting of funds to the User's account depends on the rules of the issuing bank and payment system and may take from 1 to 30 business days (typically 3–5 days) after the Administration has processed the transfer.