Frequently Asked Questions
Brief answers to the most frequently asked questions. If you can't find the answer, please contact our support team.
Do I need to save the document?
No, everything is saved automatically. You can see the save status at the top of the editor. Learn more in the Getting to know the editor article.
I changed the template, and the text disappeared. What should I do?
Press Ctrl+Z to undo the template change. When you select a template, the contents of the sheet are replaced. To try another template without losing your text, duplicate the sheet first. Learn more in the Templates and backgrounds article.
Why won't an object move?
Most likely, it is locked or currently being edited by a colleague. Open the context menu and select "Unlock". Learn more in the Working with objects article.
How to make awards for the whole class at once?
Insert the {ФИО} variable into the text and use the create from list feature.
Why is there a logo on the file and why do I have to wait?
This is how free creation works. With the "No Logo" option, files using catalog templates are created instantly and without a logo. Learn more in the Free and paid article.
Why am I being asked to add more text?
A sheet with a template from the catalog must contain meaningful text. Learn more in the Why you are asked to add text article.
The required font is not in the list
Open the fonts window and check the box next to the font you need. Learn more in the Fonts article.
The text doesn't fit in the block
Decrease the font size or resize the block. Learn more in the Text blocks article.
How to change the sheet size?
Go to "Sheet" → "Change sheet". Learn more in the Sheet properties article.
Where to find the finished file a day later?
If not saved to the Storage, the file is kept for 24 hours. To prevent it from disappearing, enable "Save to Storage" when creating it. Learn more in the Download, print, send article.
Can I work together with a colleague?
Yes. Share the document via "File" → "Share". Learn more in the Collaboration article.